Refund policy

1. Return period

We offer a 30-day return period on all our products. The period starts on the day you receive your order, as evidenced by the carrier's proof of delivery.

2. Return process

To start a return, please follow these steps:

• Contact our customer support team within 30 days of delivery
• Make a note of the unique reference you receive from support
• Pack the product securely, in its original packaging
• Include the return reference with the parcel
• Send the product to the address agreed with customer support

3. Return shipping costs

Under normal circumstances, return shipping costs are borne by the customer. If you received a faulty product, however, we will reimburse the return costs once we have verified the manufacturing defect.

4. Eligibility for a refund

We refund in full in the following cases:

• Manufacturing defects (even if the product has already been used)
• Products returned within 30 days, unused and in their original packaging
• Products delivered in error
• Products damaged in transit

5. Refund process

Once we receive the returned product, our team inspects it within 2 working days. After verification:

• Approved refunds are processed within 14 calendar days
• Refunds are issued electronically
• You receive an email once the refund has been processed

For a contract for the sale of goods, we may withhold the refund until the consumer has returned the goods or has demonstrated beyond doubt that they have been sent back.

6. Products that cannot be returned

We do not accept returns or issue refunds in the following cases:

• Products returned after the 30-day period
• Products showing signs of excessive use or damage
• Products without their original packaging
• Products that have been modified or altered

7. Damaged products

If you receive a damaged product, please:

• Document the damage with photographs
• Keep the original packaging for inspection
• Wait for our instructions before sending the product back

8. Digital products

The right of withdrawal does not apply to downloadable products (for example the e-book) where the download began immediately at your express prior request and you acknowledged at the time of ordering that you would thereby lose that right. If the file cannot be downloaded or is faulty, we will of course fix it or refund you.

This refund policy may change without prior notice. Please contact our customer support team with any questions.